Privacy Policy

1. Information We Collect

When you visit Leading Media Pro, we may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address when you voluntarily provide them through forms or purchases
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring websites
• Cookies and Tracking: We use cookies, web beacons, and similar technologies for analytics, advertising, and personalization
• Transaction Information: Payment details, purchase history, and order information when you make purchases
• Communication Data: Records of correspondence when you contact us via email, phone, or support channels

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services and Sugar Harmony
• Transaction Processing: To process your orders, payments, and deliver products/services
• Communication: To send order confirmations, updates, newsletters, and promotional materials (with your consent)
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues
• Analytics: To analyze usage patterns, improve user experience, and optimize our website performance
• Marketing: To personalize content, show relevant advertisements, and conduct marketing campaigns
• Security: To detect, prevent, and address fraud, security vulnerabilities, and technical issues
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, email delivery, and customer service
• Payment Processors: Cartpanda Inc. and other payment platforms to process transactions securely
• Affiliate Partners: We may share information with affiliate partners for commission tracking purposes
• Marketing Partners: Advertising networks and social media platforms for targeted advertising (with your consent)
• Legal Requirements: Law enforcement, government authorities, or other third parties when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including security and authentication
• Analytics Cookies: Google Analytics and similar tools to understand how visitors use our website
• Advertising Cookies: Facebook Pixel, Google Ads, and other platforms to deliver relevant advertisements
• Preference Cookies: To remember your settings, language preferences, and personalization choices

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response procedures for data breaches

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

After the retention period, we will securely delete or anonymize your information.

7. Your Rights (LGPD/GDPR Compliance)

Under Brazilian Law (LGPD) and other applicable data protection laws, you have the following rights:

• Access: Request confirmation and access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (right to be forgotten), subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes (e.g., marketing)
• Restriction: Request restriction of processing in certain circumstances
• Consent Withdrawal: Withdraw consent for data processing at any time
• Anonymization: Request anonymization of your personal data

To exercise these rights, contact us at support@getsugarharmony.com. We will respond within 15 days as required by LGPD.

8. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Brazil, including the United States and European Union, where our service providers are located. These countries may have different data protection laws.

We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information during international transfers.

10. Third-Party Links

Our website may contain links to third-party websites, including Cartpanda Inc. and affiliate partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. The "Last Updated" date at the top indicates when the policy was last revised.

We will notify you of significant changes by:

• Posting a prominent notice on our website
• Sending an email notification (if you have provided your email address)
• Requiring renewed consent for material changes affecting your rights

Continued use of our website after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@getsugarharmony.com
• Phone: +55 (53) 99990-4390
• Postal Address: Avenida Rui Barbosa, 932, Andar Superior, Sala Anexa, Centro, Tapejara - PR, 87430-000
• Data Protection Officer: Available upon request