Return & Refund Policy

1. Refund Eligibility Period

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for Sugar Harmony. If you are not satisfied with your purchase, you may request a refund within 30 days of your purchase date.

Purchase Date: The refund period begins on the date of purchase confirmation, not the date you accessed or downloaded the product (for digital products).

One-Time Refund: The money-back guarantee is limited to one refund per customer. Repeat purchases and subsequent refund requests may be declined.

Expired Refund Period: Refund requests received after the 30-day period will be reviewed on a case-by-case basis but are not guaranteed.

2. Refund Conditions for Digital Products

For digital products (e-books, courses, software, digital content):

• Access Limitations: Refunds may be denied if you have accessed, downloaded, or consumed a significant portion of the digital content
• Fair Use: The refund policy is designed to allow you to evaluate the product, not to access the entire content for free
• No Partial Refunds: We do not offer partial refunds for digital products. Refunds are issued in full or not at all
• License Revocation: Upon refund approval, your license to use the digital product is immediately revoked, and you must delete all copies
• Account Termination: Refunded purchases may result in termination of your account access to the product platform

3. Refund Conditions for Physical Products

For physical products (if applicable):

• Unused Condition: Products must be returned in new, unused, and resalable condition
• Original Packaging: Items should be in original packaging with all tags, labels, and accessories included
• No Damage: Products showing signs of use, damage, or wear are not eligible for full refund
• Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error
• Inspection: Returned items will be inspected upon receipt. Refunds are issued only after inspection approval

4. Non-Refundable Items

The following items are not eligible for refunds:

• Consumable Products: Items that are consumed upon use and cannot be returned
• Personalized Products: Custom-made or personalized items created specifically for you
• Opened Software: Software products with broken seals (for physical media)
• Gift Cards: Gift cards and promotional credits are non-refundable
• Services Already Rendered: Consulting, coaching, or service hours already completed
• Third-Party Products: Products purchased from third-party vendors (affiliate products) are subject to their refund policies
• Sale Items: Clearance, promotional, or discounted items marked as "final sale"

5. How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact our customer support team at support@getsugarharmony.com with the subject line "Refund Request"

Step 2: Include the following information in your email:

• Your full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Product name (Sugar Harmony)
• Reason for refund request (brief explanation)
• Proof of purchase (receipt, confirmation email, or transaction screenshot)

Step 3: Our support team will review your request and respond within 2-5 business days

Step 4: If approved, follow any additional instructions provided (e.g., return shipping for physical products)

Step 5: Once processed, refunds are issued to your original payment method within 5-10 business days

6. Refund Processing Time

Review Period: Refund requests are reviewed within 2-5 business days of submission

Approval Notification: You will receive an email notification once your refund is approved or denied

Processing Time: Approved refunds are processed within 5-10 business days

Payment Method: Refunds are issued to the original payment method used for purchase

Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

Total Timeline: From approval to funds appearing in your account: typically 7-15 business days

7. Refund Methods

Refunds are processed through the following methods:

• Credit Card: Refunded to the original credit card. May appear as a credit on your statement
• Debit Card: Refunded to the original debit card account
• PayPal: Refunded to your PayPal account
• Cartpanda Inc.: Refunded through Cartpanda Inc. payment platform to your original payment method
• Bank Transfer: For certain payment methods, refunds may be issued via bank transfer (provide banking details)
• Store Credit: In some cases, we may offer store credit as an alternative to cash refund (optional)

No Cash Refunds: We do not provide cash refunds for online purchases

8. Partial Refunds

Partial refunds may be granted in the following situations:

• Damaged Products: Physical products with minor damage that you choose to keep
• Missing Components: Products missing non-essential components or accessories
• Late Refund Requests: Requests submitted beyond the 30-day window (at our discretion)
• Used Products: Products showing signs of use but still acceptable for return
• Bundle Purchases: Refunding only specific items from a bundle purchase (if separable)

The partial refund amount is determined on a case-by-case basis at our discretion.

9. Exchanges and Replacements

Defective Products: If Sugar Harmony is defective or not working as described, we will offer a replacement or full refund at no additional cost.

Exchange Process: Contact us at support@getsugarharmony.com to report defects or issues

Troubleshooting: Our support team may ask you to troubleshoot the issue before approving an exchange or refund

Replacement Products: For physical products, we will ship a replacement at no cost if the original is defective

Digital Product Updates: For digital products, we may provide updated versions or access to fix technical issues

No Exchange Upgrades: Exchanges are like-for-like replacements. Upgrading to a different product requires a new purchase

10. Chargebacks and Disputes

Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us to resolve the issue. Most problems can be resolved quickly through customer service.

Chargeback Consequences: Initiating a chargeback without first contacting us may result in:

• Immediate termination of your account and access to Sugar Harmony
• Inability to receive refunds or support
• Reporting to chargeback prevention databases
• Legal action to recover losses and fees

Fraudulent Chargebacks: Chargebacks initiated after receiving a product or service are considered fraud and will be disputed

Chargeback Fees: If a chargeback is found to be invalid, you may be responsible for chargeback fees and associated costs

11. Refund Abuse Prevention

To protect against refund abuse, we reserve the right to:

• Deny Refunds: Refuse refunds to customers with excessive refund requests or suspected abuse
• Limit Purchases: Restrict future purchases from customers with refund abuse patterns
• Monitor Activity: Track refund patterns and flag suspicious behavior
• Blacklist Accounts: Permanently ban accounts engaged in refund fraud
• Legal Action: Pursue legal remedies for fraudulent refund activity

Fair Use: Our refund policy is designed for legitimate customer dissatisfaction, not to provide free access to products.

12. Subscription Cancellations

For subscription-based products or services:

Cancellation Process: You may cancel your subscription at any time by logging into your account or contacting support@getsugarharmony.com

Effective Date: Cancellations take effect at the end of your current billing period. You retain access until that date

No Partial Refunds: We do not provide refunds for partial subscription periods. You are charged for the full billing cycle

Access Termination: After cancellation, you will lose access to subscription benefits and content

Reactivation: You may reactivate your subscription at any time, subject to current pricing

No Prorated Refunds: Early cancellation does not entitle you to a prorated refund for unused time

13. Consumer Rights (Brazilian Law)

CDC Compliance: This refund policy complies with Brazilian Consumer Protection Code (Codigo de Defesa do Consumidor - CDC)

7-Day Cooling-Off Period: For purchases made online, Brazilian law grants a 7-day cooling-off period (direito de arrependimento) during which you may cancel your purchase for any reason and receive a full refund

How to Exercise: Contact us within 7 days of purchase at support@getsugarharmony.com to exercise this right

Full Refund: Cooling-off period cancellations receive 100% refund, including any fees paid

No Justification Needed: You do not need to provide a reason for canceling during the cooling-off period

Beyond 7 Days: After the 7-day period, our standard 30-day refund policy applies

14. International Orders

For international customers:

• Shipping Costs: Original shipping costs are non-refundable unless the product is defective or we made an error
• Return Shipping: Customer is responsible for return shipping costs, including international postage and customs fees
• Customs Duties: Import duties, taxes, and customs fees are non-refundable
• Currency Conversion: Refunds are processed in the original transaction currency. Currency fluctuations may affect the refunded amount
• Payment Processing Fees: International payment processing fees may be deducted from refunds

15. Contact Customer Support

For questions about returns, refunds, or to request a refund, contact our customer support team:

• Email: support@getsugarharmony.com
• Phone: +55 (53) 99990-4390
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Brazilian Time)
• Response Time: We respond to all inquiries within 24-48 hours

Required Information: When contacting support, please include your order number, purchase date, and a brief description of your issue for faster processing.

16. Changes to Return Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to leadingmediapro.site with an updated "Last Updated" date.

Your purchase is subject to the refund policy in effect at the time of purchase. Changes to the policy do not retroactively affect previous purchases unless the changes are more favorable to customers.